Fri, Nov 13, 2026Nov 7–13, 2026October 2026
Department

FRIENDLY CHEVROLET

Owner dashboard

Fictional data · Sample AI guidance

Daily AI management brief

Used inventory is aging

What the data shows

Days’ supply reached 51. Full-size SUVs account for 7 of the 12 units over 60 days.

Recommended next step

Review the seven full-size SUVs over 60 days old. Check each unit against comparable local listings before deciding which ones to reprice.

Used vehicle manager

What to watch

Recheck SUV retail sales and days’ supply in one week.

Evidence

Tekion sales and vAuto inventory snapshots

Other findings
  • Service sales rose Customer-pay labor accounted for $24.6k of the $31.8k total.
  • Collision report pending CCC hasn’t posted for this reporting day. Collision results are omitted from this brief.
Vehicles retailed
18
+3 vs prior weekday
Used days’ supply
51 days
+9 vs last Friday
Service labor sales
$31.8k
+6% vs prior weekday
Sales CSI
92 / 100
−3 pts vs target

Used vehicle inventory

Days’ supply

42434546495051
Nov 7Latest 51Nov 13

Peer comparisons

New vehicle sales · % of objective · October

Friendly Chevrolet96%
GM District91%
GM Zone93%
GM National94%
20 Group average98%
20 Group best108%

Report status

TekionCurrent
GM GlobalConnectCurrent
vAutoCurrent
CCCReport pending
Open sample report

Use the department views to see where each metric comes from. October peer benchmarks are shown alongside the selected reporting period.

MetricValueContext
Vehicles retailed18+3 vs prior weekday
Used days’ supply51 days+9 vs last Friday
Service labor sales$31.8k+6% vs prior weekday
Sales CSI92 / 100−3 pts vs target

FRIENDLY CHEVROLET

Owner dashboard

Fictional data · Sample AI guidance

Weekly AI management brief

Used days’ supply rose 9 days

What the data shows

Review full-size SUV pricing and aged stock with the used vehicle manager.

Recommended next step

Compare last week’s eight additional used retail sales with the aged inventory list. Bring the units that still have no movement to the pricing meeting.

Used vehicle manager

What to watch

Track aged units sold and days’ supply next week.

Evidence

Tekion retail deliveries and vAuto inventory

Other findings
  • Retail volume rose by 11 units Used retail added 8 units. New retail added 3.
  • CSI remains below target Sales CSI finished at 92, three points below the store goal.
Vehicles retailed
102
+11 vs prior week
Used days’ supply
51 days
+9 vs prior week
Service labor sales
$178k
+5% vs prior week
Sales CSI
92 / 100
−3 pts vs target

Used vehicle inventory

Days’ supply

38414251
Oct 23Latest 51Nov 13

Peer comparisons

New vehicle sales · % of objective · October

Friendly Chevrolet96%
GM District91%
GM Zone93%
GM National94%
20 Group average98%
20 Group best108%

Report status

TekionCurrent
GM GlobalConnectCurrent
vAutoCurrent
CCCReport pending
Open sample report

Use the department views to see where each metric comes from. October peer benchmarks are shown alongside the selected reporting period.

MetricValueContext
Vehicles retailed102+11 vs prior week
Used days’ supply51 days+9 vs prior week
Service labor sales$178k+5% vs prior week
Sales CSI92 / 100−3 pts vs target

FRIENDLY CHEVROLET

Owner dashboard

Fictional data · Sample AI guidance

Monthly AI management brief

Retail volume grew by 19 units

What the data shows

October closed at 401 retail deliveries, up from 382 in September.

Recommended next step

Break the sales objective gap down by model. Identify where inventory was available and retail sales still fell behind.

New vehicle sales manager

What to watch

Review percentage of GM sales objective at the next month-end.

Evidence

Tekion sales totals and GM GlobalConnect objective

Other findings
  • New sales are below objective Friendly reached 96%. The 20 Group average was 98%.
  • Service labor sales increased 4% October closed at $776k. Review the labor mix alongside gross profit.
Vehicles retailed
401
+19 vs September
Used days’ supply
47 days
+6 vs September
Service labor sales
$776k
+4% vs September
Sales CSI
93 / 100
−2 pts vs target

Used vehicle inventory

Days’ supply

37394147
JulLatest 47Oct

Peer comparisons

New vehicle sales · % of objective · October

Friendly Chevrolet96%
GM District91%
GM Zone93%
GM National94%
20 Group average98%
20 Group best108%

Report status

TekionCurrent
GM GlobalConnectCurrent
vAutoCurrent
CCCReport pending
Open sample report

Use the department views to see where each metric comes from. October peer benchmarks are shown alongside the selected reporting period.

MetricValueContext
Vehicles retailed401+19 vs September
Used days’ supply47 days+6 vs September
Service labor sales$776k+4% vs September
Sales CSI93 / 100−2 pts vs target

FRIENDLY CHEVROLET

Sales & inventory

Fictional data · Sample AI guidance

Daily AI management brief

Aged SUVs are the largest group

What the data shows

Seven full-size SUVs are past 60 days. Review year, mileage, acquisition source and local comparable prices.

Recommended next step

Compare pricing and mileage for the seven aged full-size SUVs. Select a small group for a pricing test and record the starting price.

Used vehicle manager

What to watch

Check leads and retail activity on those units after seven days.

Evidence

Tekion sales and vAuto aging

Other findings
  • Used retail closed at eight units Five came from trade-ins and three from auction purchases.
New retail
10
+1 vs prior weekday
Used retail
8
+2 vs prior weekday
Used wholesale
3
Same as prior weekday
Used units over 60 days
12
7 are full-size SUVs

Used inventory levels

Days’ supply

42434546495051
Nov 7Latest 51Nov 13

Peer comparisons

Used vehicle days’ supply · October

Friendly Chevrolet47 days
20 Group average42 days
20 Group best34 days

Report status

TekionCurrent
vAutoCurrent
GM GlobalConnectCurrent
Market dealer pricingSample feed
Open sample report

Tekion supplies retail and wholesale counts. vAuto is the sample source for inventory aging and days’ supply.

MetricValueContext
New retail10+1 vs prior weekday
Used retail8+2 vs prior weekday
Used wholesale3Same as prior weekday
Used units over 60 days127 are full-size SUVs

FRIENDLY CHEVROLET

Sales & inventory

Fictional data · Sample AI guidance

Weekly AI management brief

Used retail grew by eight

What the data shows

Review whether the higher volume is coming from aged stock or newer arrivals.

Recommended next step

Split the eight additional used retail sales by age band and trade-in versus auction source. Review acquisition decisions after the split.

Used vehicle manager

What to watch

Compare gross and aged units sold next week.

Evidence

Tekion vehicle sales and vAuto inventory

Other findings
  • Wholesale increased by two units Compare gross and time in stock by trade-in and auction source.
New retail
55
+3 vs prior week
Used retail
47
+8 vs prior week
Used wholesale
14
+2 vs prior week
Used units over 60 days
12
+3 vs prior week

Used inventory levels

Days’ supply

38414251
Oct 23Latest 51Nov 13

Peer comparisons

Used vehicle days’ supply · October

Friendly Chevrolet47 days
20 Group average42 days
20 Group best34 days

Report status

TekionCurrent
vAutoCurrent
GM GlobalConnectCurrent
Market dealer pricingSample feed
Open sample report

Tekion supplies retail and wholesale counts. vAuto is the sample source for inventory aging and days’ supply.

MetricValueContext
New retail55+3 vs prior week
Used retail47+8 vs prior week
Used wholesale14+2 vs prior week
Used units over 60 days12+3 vs prior week

FRIENDLY CHEVROLET

Sales & inventory

Fictional data · Sample AI guidance

Monthly AI management brief

Used days’ supply increased six days

What the data shows

Compare age bands and market pricing by year, make, model and mileage.

Recommended next step

Break the six-day rise in supply down by vehicle segment. Review stocking levels for segments with rising supply and weak sales.

Used vehicle manager

What to watch

Compare inventory age and days’ supply at the next monthly review.

Evidence

vAuto days’ supply and Tekion retail volume

Other findings
  • GM programs Track SFE, EBE and PACE against the latest approved GlobalConnect export.
New retail
214
+10 vs September
Used retail
187
+9 vs September
Used wholesale
49
+4 vs September
Used units over 60 days
10
+2 vs September

Used inventory levels

Days’ supply

37394147
JulLatest 47Oct

Peer comparisons

Used vehicle days’ supply · October

Friendly Chevrolet47 days
20 Group average42 days
20 Group best34 days

Report status

TekionCurrent
vAutoCurrent
GM GlobalConnectCurrent
Market dealer pricingSample feed
Open sample report

Tekion supplies retail and wholesale counts. vAuto is the sample source for inventory aging and days’ supply.

MetricValueContext
New retail214+10 vs September
Used retail187+9 vs September
Used wholesale49+4 vs September
Used units over 60 days10+2 vs September

FRIENDLY CHEVROLET

Marketing & leads

Fictional data · Sample AI guidance

Daily AI management brief

Paid search drove most of today’s lead increase

What the data shows

Three of the four additional leads came from paid search.

Recommended next step

Compare paid search campaigns by cost per appointment and cost per sale. Review campaigns that produced more leads but few appointments.

Marketing manager

What to watch

Check appointment conversion before changing spend.

Evidence

Sample campaign costs and Tekion lead totals

Other findings
  • Cost per lead increased Review spend and creative by campaign before comparing performance with local dealers.
Internet leads
34
+4 vs prior weekday
Paid search leads
12
+3 vs prior weekday
Cost per lead
$54
+$6 vs prior weekday
Lead-to-sale rate
9.1%
Rolling 30 days

Internet leads by period

Lead count

27302833313534
Nov 7Latest 34Nov 13

Peer comparisons

Internet lead-to-sale rate · October

Friendly Chevrolet9.2%
20 Group average10.1%
20 Group best13.4%

Report status

Tekion lead exportCurrent
Google AnalyticsCurrent
ApolloSample feed
Competitor creative & pricingSample feed
Open sample report

Tekion supplies lead and sales counts. Sample web and campaign data come from Google Analytics and Apollo.

MetricValueContext
Internet leads34+4 vs prior weekday
Paid search leads12+3 vs prior weekday
Cost per lead$54+$6 vs prior weekday
Lead-to-sale rate9.1%Rolling 30 days

FRIENDLY CHEVROLET

Marketing & leads

Fictional data · Sample AI guidance

Weekly AI management brief

Paid search added nine leads

What the data shows

Check appointments and sales by source before shifting budget.

Recommended next step

Trace the nine additional paid search leads through contact, appointment, and sale. Review source-level conversion with Marketing.

Internet sales manager

What to watch

Compare appointment and sale conversion when the next weekly cohort closes.

Evidence

Sample campaign attribution and Tekion lead totals

Other findings
  • Marketplace comparison Compare advertised prices and offers on matching local models.
Internet leads
204
+12 vs prior week
Paid search leads
71
+9 vs prior week
Cost per lead
$51
+$3 vs prior week
Lead-to-sale rate
9.2%
Rolling 30 days

Internet leads by period

Lead count

181187192204
Oct 23Latest 204Nov 13

Peer comparisons

Internet lead-to-sale rate · October

Friendly Chevrolet9.2%
20 Group average10.1%
20 Group best13.4%

Report status

Tekion lead exportCurrent
Google AnalyticsCurrent
ApolloSample feed
Competitor creative & pricingSample feed
Open sample report

Tekion supplies lead and sales counts. Sample web and campaign data come from Google Analytics and Apollo.

MetricValueContext
Internet leads204+12 vs prior week
Paid search leads71+9 vs prior week
Cost per lead$51+$3 vs prior week
Lead-to-sale rate9.2%Rolling 30 days

FRIENDLY CHEVROLET

Marketing & leads

Fictional data · Sample AI guidance

Monthly AI management brief

Lead volume grew 6%

What the data shows

Lead-to-sale rate remains below the 20 Group average. Compare conversion by campaign and lead source.

Recommended next step

Compare sold outcomes by campaign and lead source. Bring the campaigns with high lead volume and weak conversion to the budget review.

Marketing manager

What to watch

Measure lead-to-sale rate by source in the next completed cohort.

Evidence

Sample campaign attribution, Tekion sales, and 20 Group benchmark

Other findings
  • Creative review Compare offers and inventory coverage with local dealer ads.
Internet leads
812
+45 vs September
Paid search leads
278
+24 vs September
Cost per lead
$49
−$2 vs September
Lead-to-sale rate
9.2%
October cohort

Internet leads by period

Lead count

702738767812
JulLatest 812Oct

Peer comparisons

Internet lead-to-sale rate · October

Friendly Chevrolet9.2%
20 Group average10.1%
20 Group best13.4%

Report status

Tekion lead exportCurrent
Google AnalyticsCurrent
ApolloSample feed
Competitor creative & pricingSample feed
Open sample report

Tekion supplies lead and sales counts. Sample web and campaign data come from Google Analytics and Apollo.

MetricValueContext
Internet leads812+45 vs September
Paid search leads278+24 vs September
Cost per lead$49−$2 vs September
Lead-to-sale rate9.2%October cohort

FRIENDLY CHEVROLET

Service, parts & collision

Fictional data · Sample AI guidance

Daily AI management brief

Customer-pay labor generated $24.6k

What the data shows

Review sold hours by advisor and flagged hours by technician in the authorized detail view.

Recommended next step

Review customer-pay hours per repair order by advisor and separate changes in job mix from changes in sold hours.

Service manager

What to watch

Recheck hours per order at the next service huddle.

Evidence

Tekion service totals

Other findings
  • CCC report pending Collision results will appear after the file is received.
Service labor sales
$31.8k
+6% vs prior weekday
Repair orders
94
+7 vs prior weekday
Parts sales
$22.4k
All channels
Parts over 12 months
$86k
At inventory cost

Customer-pay labor sales

Sales in $k

18201922212324.6
Nov 7Latest 24.6Nov 13

Peer comparisons

Parts inventory turns · Trailing 12 months

Friendly Chevrolet4.7×
20 Group average5.2×
20 Group best6.3×

Report status

Tekion service and partsCurrent
GM GlobalConnectCurrent
CCCReport pending
Open sample report

Use Service, Parts, or Collision to see department-specific KPIs, trends, benchmarks, and source reports.

MetricValueContext
Service labor sales$31.8k+6% vs prior weekday
Repair orders94+7 vs prior weekday
Parts sales$22.4kAll channels
Parts over 12 months$86kAt inventory cost

FRIENDLY CHEVROLET

Service, parts & collision

Fictional data · Sample AI guidance

Weekly AI management brief

Repair orders increased by 22

What the data shows

Break out customer-pay, warranty and internal work before comparing productivity.

Recommended next step

Split the 22 additional repair orders into customer-pay, warranty, and internal jobs. Review which work contributed to the labor sales increase.

Service manager

What to watch

Compare labor sales and hours per order by pay type next week.

Evidence

Tekion repair orders and labor sales

Other findings
  • Parts channel review Separate counter, wholesale and service-lane sales.
Service labor sales
$178k
+5% vs prior week
Repair orders
542
+22 vs prior week
Parts sales
$123k
All channels
Parts over 12 months
$86k
At inventory cost

Customer-pay labor sales

Sales in $k

112119125132
Oct 23Latest 132Nov 13

Peer comparisons

Parts inventory turns · Trailing 12 months

Friendly Chevrolet4.7×
20 Group average5.2×
20 Group best6.3×

Report status

Tekion service and partsCurrent
GM GlobalConnectCurrent
CCCReport pending
Open sample report

Use Service, Parts, or Collision to see department-specific KPIs, trends, benchmarks, and source reports.

MetricValueContext
Service labor sales$178k+5% vs prior week
Repair orders542+22 vs prior week
Parts sales$123kAll channels
Parts over 12 months$86kAt inventory cost

FRIENDLY CHEVROLET

Service, parts & collision

Fictional data · Sample AI guidance

Monthly AI management brief

Parts turns trail the peer average

What the data shows

Friendly was at 4.7× vs 5.2× for the 20 Group. Review aged inventory by category.

Recommended next step

List aged parts by product line and estimated return or sale opportunity. Bring the largest entries to the inventory review.

Parts manager

What to watch

Track aged inventory dollars and rolling turns at the next close.

Evidence

Tekion parts inventory and 20 Group benchmark

Other findings
  • Compare collision cycle time after CCC closes Use completed repairs for monthly comparisons.
Service labor sales
$776k
+4% vs September
Repair orders
2,280
+65 vs September
Parts sales
$508k
All channels
Parts over 12 months
$86k
At inventory cost

Customer-pay labor sales

Sales in $k

493515554576
JulLatest 576Oct

Peer comparisons

Parts inventory turns · Trailing 12 months

Friendly Chevrolet4.7×
20 Group average5.2×
20 Group best6.3×

Report status

Tekion service and partsCurrent
GM GlobalConnectCurrent
CCCReport pending
Open sample report

Use Service, Parts, or Collision to see department-specific KPIs, trends, benchmarks, and source reports.

MetricValueContext
Service labor sales$776k+4% vs September
Repair orders2,280+65 vs September
Parts sales$508kAll channels
Parts over 12 months$86kAt inventory cost

FRIENDLY CHEVROLET

Service

Fictional data · Sample AI guidance

Daily AI management brief

Customer-pay labor generated $24.6k

What the data shows

Compare advisor hours per repair order and technician flagged hours on the authorized performance report.

Recommended next step

Review the advisor breakdown for customer-pay hours per order and the technician breakdown for flagged hours. Check job mix before coaching.

Service manager

What to watch

Recheck customer-pay hours per order against the 2.5 store goal.

Evidence

Tekion service sales, repair orders, and flagged hours

Labor sales
$31.8k
+6% vs prior weekday
Repair orders
94
+7 vs prior weekday
Technician flagged hours
178
+8 vs prior weekday
Customer-pay hours per RO
2.3
Store goal 2.5

Customer-pay labor sales

Sales in $k

18201922212324.6
Nov 7Latest 24.6Nov 13

Peer comparisons

Customer-pay labor hours per repair order · October

Friendly Chevrolet2.4
20 Group average2.6
20 Group best3.1

Report status

Tekion serviceCurrent
GM GlobalConnectCurrent
Open sample report

Tekion supplies repair orders, labor sales, and flagged hours. GlobalConnect supplies the sample comparison data.

MetricValueContext
Labor sales$31.8k+6% vs prior weekday
Repair orders94+7 vs prior weekday
Technician flagged hours178+8 vs prior weekday
Customer-pay hours per RO2.3Store goal 2.5

FRIENDLY CHEVROLET

Service

Fictional data · Sample AI guidance

Weekly AI management brief

Repair orders rose by 22

What the data shows

Labor sales rose 5%. Separate customer-pay, warranty, and internal work before comparing advisor results.

Recommended next step

Review whether the 22 additional repair orders came from customer-pay, warranty, or internal work before assigning more capacity.

Service manager

What to watch

Watch labor sales and hours per order by pay type next week.

Evidence

Tekion service totals

Labor sales
$178k
+5% vs prior week
Repair orders
542
+22 vs prior week
Technician flagged hours
951
+46 vs prior week
Customer-pay hours per RO
2.4
Store goal 2.5

Customer-pay labor sales

Sales in $k

112119125132
Oct 23Latest 132Nov 13

Peer comparisons

Customer-pay labor hours per repair order · October

Friendly Chevrolet2.4
20 Group average2.6
20 Group best3.1

Report status

Tekion serviceCurrent
GM GlobalConnectCurrent
Open sample report

Tekion supplies repair orders, labor sales, and flagged hours. GlobalConnect supplies the sample comparison data.

MetricValueContext
Labor sales$178k+5% vs prior week
Repair orders542+22 vs prior week
Technician flagged hours951+46 vs prior week
Customer-pay hours per RO2.4Store goal 2.5

FRIENDLY CHEVROLET

Service

Fictional data · Sample AI guidance

Monthly AI management brief

Customer-pay hours per order trailed the peer average

What the data shows

Friendly reached 2.4 hours per order versus 2.6 for the 20 Group average.

Recommended next step

Identify which service categories contributed most to the gap with peers. Start with categories that have enough repair orders for a fair comparison.

Service manager

What to watch

Track customer-pay hours per order against the 2.5 store goal.

Evidence

Tekion service totals and 20 Group benchmark

Labor sales
$776k
+4% vs September
Repair orders
2,280
+65 vs September
Technician flagged hours
4,030
+3% vs September
Customer-pay hours per RO
2.4
Store goal 2.5

Customer-pay labor sales

Sales in $k

493515554576
JulLatest 576Oct

Peer comparisons

Customer-pay labor hours per repair order · October

Friendly Chevrolet2.4
20 Group average2.6
20 Group best3.1

Report status

Tekion serviceCurrent
GM GlobalConnectCurrent
Open sample report

Tekion supplies repair orders, labor sales, and flagged hours. GlobalConnect supplies the sample comparison data.

MetricValueContext
Labor sales$776k+4% vs September
Repair orders2,280+65 vs September
Technician flagged hours4,030+3% vs September
Customer-pay hours per RO2.4Store goal 2.5

FRIENDLY CHEVROLET

Parts

Fictional data · Sample AI guidance

Daily AI management brief

Service-lane sales led the day

What the data shows

The service lane contributed $12.1k, wholesale $6.8k, and the retail counter $3.5k.

Recommended next step

Review wholesale and retail counter performance separately from the service lane. Compare sales with gross margin before changing stocking levels.

Parts manager

What to watch

Recheck sales and gross margin by channel next week.

Evidence

Tekion parts sales by channel

Parts sales
$22.4k
All channels
Wholesale parts sales
$6.8k
30% of parts sales
Inventory turns
4.7×
Trailing 12 months
Inventory over 12 months
$86k
Inventory cost

Parts sales

Sales in $k

16.219.818.620.321.120.722.4
Nov 7Latest 22.4Nov 13

Peer comparisons

Parts inventory turns · Trailing 12 months

Friendly Chevrolet4.7×
20 Group average5.2×
20 Group best6.3×

Report status

Tekion parts salesCurrent
Tekion parts inventoryCurrent
Open sample report

Tekion supplies parts sales by channel, inventory cost, and aging.

MetricValueContext
Parts sales$22.4kAll channels
Wholesale parts sales$6.8k30% of parts sales
Inventory turns4.7×Trailing 12 months
Inventory over 12 months$86kInventory cost

FRIENDLY CHEVROLET

Parts

Fictional data · Sample AI guidance

Weekly AI management brief

Review aged inventory

What the data shows

Parts older than 12 months total $86k at cost. Group them by product line to identify where the balance is concentrated.

Recommended next step

Sort the $86k in inventory older than 12 months by product line and return eligibility. Start the review with the highest-value items.

Parts manager

What to watch

Recheck aged inventory cost after the next return cycle.

Evidence

Tekion parts inventory aging

Parts sales
$123k
All channels
Wholesale parts sales
$38k
31% of parts sales
Inventory turns
4.7×
Trailing 12 months
Inventory over 12 months
$86k
Inventory cost

Parts sales

Sales in $k

110116120123
Oct 23Latest 123Nov 13

Peer comparisons

Parts inventory turns · Trailing 12 months

Friendly Chevrolet4.7×
20 Group average5.2×
20 Group best6.3×

Report status

Tekion parts salesCurrent
Tekion parts inventoryCurrent
Open sample report

Tekion supplies parts sales by channel, inventory cost, and aging.

MetricValueContext
Parts sales$123kAll channels
Wholesale parts sales$38k31% of parts sales
Inventory turns4.7×Trailing 12 months
Inventory over 12 months$86kInventory cost

FRIENDLY CHEVROLET

Parts

Fictional data · Sample AI guidance

Monthly AI management brief

Inventory turns are below the 20 Group average

What the data shows

Friendly turned inventory 4.7 times versus 5.2 for the group. Break out recent sales by service lane, wholesale, and retail counter.

Recommended next step

Review the highest-dollar items in the $84k aged balance and decide which can be returned, transferred, or sold.

Parts manager

What to watch

Track aged inventory cost and rolling turns at the next close.

Evidence

Tekion parts inventory and 20 Group benchmark

Parts sales
$508k
All channels
Wholesale parts sales
$151k
30% of parts sales
Inventory turns
4.7×
Trailing 12 months
Inventory over 12 months
$84k
October close

Parts sales

Sales in $k

466481494508
JulLatest 508Oct

Peer comparisons

Parts inventory turns · Trailing 12 months

Friendly Chevrolet4.7×
20 Group average5.2×
20 Group best6.3×

Report status

Tekion parts salesCurrent
Tekion parts inventoryCurrent
Open sample report

Tekion supplies parts sales by channel, inventory cost, and aging.

MetricValueContext
Parts sales$508kAll channels
Wholesale parts sales$151k30% of parts sales
Inventory turns4.7×Trailing 12 months
Inventory over 12 months$84kOctober close

FRIENDLY CHEVROLET

Collision

Fictional data · Sample AI guidance

Daily AI management brief

Today’s CCC report is pending

Data status · Current report pending

What the data shows

The trend shows the last available data through Nov 12. Current-day figures will update after the report arrives.

Recommended next step

Confirm the Nov 13 export arrived before drawing a conclusion about daily performance.

Review after CCC posts

What to watch

Check current-day completions, cycle time, and open repairs when the file arrives.

Evidence

CCC sample export through Nov 12

Completed repairs
—
Nov 13 report pending
Avg. cycle time
—
Nov 13 report pending
Avg. touch time
—
Nov 13 report pending
Open repairs
—
Nov 13 report pending

Average repair cycle time

Calendar days · Through Nov 12

9.69.19.58.99.49.2
Nov 7Latest 9.2Nov 12

Peer comparisons

Average repair cycle time · October

Friendly Chevrolet9.4 days
20 Group average8.7 days
20 Group best7.1 days

Report status

CCCNov 13 report pending
Open sample report

CCC supplies closed jobs and cycle time. The demo leaves November 13 KPIs blank until the report arrives.

MetricValueContext
Completed repairs—Nov 13 report pending
Avg. cycle time—Nov 13 report pending
Avg. touch time—Nov 13 report pending
Open repairs—Nov 13 report pending

FRIENDLY CHEVROLET

Collision

Fictional data · Sample AI guidance

Weekly AI management brief

Average cycle time was 9.2 days through Nov 12

Data status · Partial week through Nov 12

What the data shows

Earlier complete weeks averaged 9.4 to 9.7 days. Recheck when the final day is available.

Recommended next step

Wait for the final day before judging the weekly trend. Then review jobs with the longest cycle times for delays awaiting parts or approvals.

Collision manager

What to watch

Recheck average cycle time using the completed week.

Evidence

CCC sample weekly export through Nov 12

Completed repairs
27
Week through Nov 12
Avg. cycle time
9.2 days
Completed repairs
Avg. touch time
3.4 hrs/day
Completed repairs
Open repairs
41
As of Nov 12

Average repair cycle time

Calendar days · Week through Nov 12

9.79.59.49.2
Oct 23Latest 9.2Nov 12

Peer comparisons

Average repair cycle time · October

Friendly Chevrolet9.4 days
20 Group average8.7 days
20 Group best7.1 days

Report status

CCCPartial · through Nov 12
Open sample report

CCC supplies closed jobs and cycle time. The demo leaves November 13 KPIs blank until the report arrives.

MetricValueContext
Completed repairs27Week through Nov 12
Avg. cycle time9.2 daysCompleted repairs
Avg. touch time3.4 hrs/dayCompleted repairs
Open repairs41As of Nov 12

FRIENDLY CHEVROLET

Collision

Fictional data · Sample AI guidance

Monthly AI management brief

Average cycle time trailed the peer average

What the data shows

Friendly completed repairs in 9.4 days on average, versus 8.7 for the 20 Group. Review time awaiting parts and approvals.

Recommended next step

Review the longest completed repairs. Separate time awaiting parts, approvals, and production to identify where a process change could help.

Collision manager

What to watch

Track waiting time by stage and average cycle time next month.

Evidence

CCC completed repairs and 20 Group benchmark

Completed repairs
116
October total
Avg. cycle time
9.4 days
Completed repairs
Avg. touch time
3.3 hrs/day
Completed repairs
Open repairs
39
At October close

Average repair cycle time

Calendar days · Completed repairs

10.19.89.69.4
JulLatest 9.4Oct

Peer comparisons

Average repair cycle time · October

Friendly Chevrolet9.4 days
20 Group average8.7 days
20 Group best7.1 days

Report status

CCCOctober report received
Open sample report

CCC supplies closed jobs and cycle time. The demo leaves November 13 KPIs blank until the report arrives.

MetricValueContext
Completed repairs116October total
Avg. cycle time9.4 daysCompleted repairs
Avg. touch time3.3 hrs/dayCompleted repairs
Open repairs39At October close

FRIENDLY CHEVROLET

Customers & CSI

Fictional data · Sample AI guidance

Daily AI management brief

Sales CSI is three points below target

What the data shows

Show the survey count with the score so small samples are visible.

Recommended next step

Review the sample size and repeated themes in recent surveys before choosing a follow-up.

Customer experience manager

What to watch

Compare CSI and survey count with the 95-point target next week.

Evidence

GM GlobalConnect survey totals

Other findings
  • 124 households flagged as at risk The demo uses aggregate counts based on overdue service follow-up.
Sales CSI
92 / 100
−3 pts vs target
New reviews
6
4.7 average rating
At-risk households
124
Rolling 30 days
Lost households
38
Rolling 30 days

Sales CSI trend

Score out of 100

94949392939292
Nov 7Latest 92Nov 13

Peer comparisons

Sales CSI · October

Friendly Chevrolet93
GM District94
GM Zone93
GM National94
20 Group best97

Report status

GM GlobalConnectCurrent
Reputation.comCurrent
Tekion retention exportSample feed
Open sample report

GlobalConnect supplies CSI, Reputation.com supplies reviews, and the sample Tekion export supplies aggregate retention counts.

MetricValueContext
Sales CSI92 / 100−3 pts vs target
New reviews64.7 average rating
At-risk households124Rolling 30 days
Lost households38Rolling 30 days

FRIENDLY CHEVROLET

Customers & CSI

Fictional data · Sample AI guidance

Weekly AI management brief

Sales CSI stayed at 92

What the data shows

Review recurring themes in approved survey summaries.

Recommended next step

Group recurring survey issues by process step and bring the most common theme to the manager responsible.

Customer experience manager

What to watch

Watch the frequency of that issue in the next reporting period.

Evidence

GM GlobalConnect CSI and Reputation.com review summaries

Other findings
  • Reviews held at 4.7 36 new reviews arrived during the week.
Sales CSI
92 / 100
−3 pts vs target
New reviews
36
4.7 average rating
At-risk households
124
Rolling 30 days
Lost households
38
Rolling 30 days

Sales CSI trend

Score out of 100

94939392
Oct 23Latest 92Nov 13

Peer comparisons

Sales CSI · October

Friendly Chevrolet93
GM District94
GM Zone93
GM National94
20 Group best97

Report status

GM GlobalConnectCurrent
Reputation.comCurrent
Tekion retention exportSample feed
Open sample report

GlobalConnect supplies CSI, Reputation.com supplies reviews, and the sample Tekion export supplies aggregate retention counts.

MetricValueContext
Sales CSI92 / 100−3 pts vs target
New reviews364.7 average rating
At-risk households124Rolling 30 days
Lost households38Rolling 30 days

FRIENDLY CHEVROLET

Customers & CSI

Fictional data · Sample AI guidance

Monthly AI management brief

Sales CSI fell one point

What the data shows

Compare the survey response mix and volume against September.

Recommended next step

Review survey volume and response mix by month. Verify where the one-point change originated before changing the follow-up process.

Customer experience manager

What to watch

Check CSI and the same mix of responses at next month-end.

Evidence

GM GlobalConnect monthly survey totals

Other findings
  • 36 households met the lost-customer rule The demo groups customers with no return visit after a defined service interval.
Sales CSI
93 / 100
−2 pts vs target
New reviews
158
4.7 average rating
At-risk households
118
October close
Lost households
36
October close

Sales CSI trend

Score out of 100

95949493
JulLatest 93Oct

Peer comparisons

Sales CSI · October

Friendly Chevrolet93
GM District94
GM Zone93
GM National94
20 Group best97

Report status

GM GlobalConnectCurrent
Reputation.comCurrent
Tekion retention exportSample feed
Open sample report

GlobalConnect supplies CSI, Reputation.com supplies reviews, and the sample Tekion export supplies aggregate retention counts.

MetricValueContext
Sales CSI93 / 100−2 pts vs target
New reviews1584.7 average rating
At-risk households118October close
Lost households36October close